When the store owner steps in, you know something’s gone sideways.
Since its launch last week, CD Projekt Red’s Cyberpunk 2077 has garnered some… divisive opinions, to put it diplomatically. Speaking as someone who played the PC version, I haven’t had much worse than some extremely surreal bugs, but we’re not talking about me today. No, we’re talking about the console players today, and from what the community has been saying, they are especially cheesed off. According to multiple testimonials and forum discussions, playing Cyberpunk 2077 on the PS4 or Xbox One is an exercise in futility, with the game being constantly besieged by hard crashes and massive framerate drops. It has officially gotten so bad, that Sony apparently doesn’t want to hear about it anymore.
Late yesterday, the official Sony support Twitter, AskPlayStation, announced that in response to the myriad of complaints about Cyberpunk 2077 on the PS4 and suggestions from CD Projekt Red to get refunds, they will be offering refunds on all digital copies of the game. This is a bit of a surprise on its own, as console gaming storefronts are notoriously stingy when it comes to things like refunds. In addition to that, though, the game has been completely removed from the PS4’s online storefront, the PlayStation Store, with no current estimation on when it will return.
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
“Following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution of Cyberpunk 2077 on the PlayStation Store,” the official Cyberpunk 2077 Twitter posted today. “You can still buy physical versions of the game in brick and mortar stores and online.”
CD Projekt Red, which has faced intense criticism for both releasing a clearly unfinished game and failing to live up to nearly a decade of hype, has repeatedly apologized for the game’s lacking performance on consoles. Several small patches have already been released for the game in an effort to fix bugs, with more substantial patches coming on December 21, January, and February.